Refund Policy

1. Before Work Begins

If you cancel before we start working on your project, you are eligible for a full refund of any advance payment made.

2. Work in Progress

If you cancel after work has started, the refund is calculated based on the percentage of work not yet completed. Work already delivered or in progress is non-refundable.

3. After Delivery

Once final deliverables have been handed over and approved by the client, no refunds will be issued.

4. Revisions vs. Refunds

If you are not satisfied with the delivered work, we encourage you to use the included revision rounds (2-3 per project) before requesting a refund. We are committed to getting it right.

5. Quality Disputes

If you believe the delivered work does not meet the agreed specifications, contact us within 7 days of delivery. We will review the work against the original brief and either revise it or issue a partial refund.

6. Refund Timeline

Approved refunds are processed within 7 business days to the original payment method.

7. Non-refundable Items

• Third-party costs incurred on your behalf (domain purchases, stock assets, software licenses)
• Rush or priority delivery fees
• Work completed and delivered per the agreed brief

8. How to Request a Refund

Email us with your project details and reason for the refund request. We will respond within 48 hours with a resolution.